Customer Service

Empowering Sales Reps With Customer Information

empowering sales reps with customer information

You can train employees all you like on how to sell better, but if you’re not providing them with empowering them with customer information so that they have everything right at their fingertips, your efforts are never really going to take off. Yes, you may say that I’m crazy, and that I don’t know what …

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Inexcusable Business Communications and Workflows

inexcusable business communications and workflows

It’s inexcusable to say, “I’m not sure what’s going on,” or “I’m not sure who’s handling this issue,” or “It’s going to take a few days to find out,” when we have more than enough technology available to us to have every piece of information that we’d ever want or need, right at our fingertips. …

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Customer Service eBook Volume 1

customer service ebook volume 1

If you’re looking for some nice easy reading on customer service, this eBook for entrepreneurs, CEOs, and startup founders, has you covered. There’s definitely nothing too complex or hard to understand, just solid and proven information that worked yesterday, that will work tomorrow, and will work for years to come. Topics include: – Excellent Customer …

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Be Helpful and Useful to Your Customers

be helpful and useful to your customers

In business, your success is going to depend upon how helpful and useful you are to your customers. Excellent customer service, yields excellent results, so always maintain focus on the people that pay to keep your lights turned on i.e. your customers. If you’re constantly taking from them, and never giving back anything in return, …

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Repairing a Damaged Business Relationship

repairing a damaged business relationship

Mistakes happen in business, it’s inevitable, so you learning how to repair the damage, is vital to your longevity. The faster you realize that something went wrong, and that your client is upset, the faster you can start to repair the damage. Both internal and external communication is key to repairing damaged business relationships. I …

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Redirect Behavior to a Positive and Helpful Attitude

redirect behavior to a positive and helpful attitude

Running a business is typically great, but every once in a while you’re going to run into hiccups that can really bring you down. It’s in these little moments of despair, that redirecting your behavior to a positive and helpful attitude, will yield you the best results. Act irrational and say nasty things that you …

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Focus on Building and Maintaining Positive Client Interactions

focus on building and maintaining positive client interactions 1

There’s no downtime when it comes to maintaining positive client interactions. Keeping a smile on your face no matter what’s going on behind the scenes is essential. Clients don’t want to see you sweat, they want to see you look good, and they want to see that you’re paying attention to them. Clients are checking …

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